Refund policy
Returns & Refunds Policy
We want you to love your Bruh crisps! However if you change your mind about your order, here is how our returns process works:
1. 14 Day Right to Cancel
You have 14 calendar days from the day you receive your order to notify us that you wish to cancel and return your items.
You have 14 calendar days from the day you receive your order to notify us that you wish to cancel and return your items.
2. Condition of Returns
To be eligible for a refund, items must be:
To be eligible for a refund, items must be:
- Unopened and unused with all original seals intact.
- In their original packaging.
- For health and hygiene reasons, we cannot accept returns for any bags of crisps that have been opened or tampered with.
3. How to Start a Return
- Email us at daniel@bruhsnacks.com with your order number and the items you wish to return.
- Once you have notified us, you have a further 14 days to send the goods back to our return address.
4. Return Shipping Costs
You are responsible for the cost of return postage. We recommend using a tracked service and purchasing insurance, as we cannot issue a refund if the return is lost in transit.
You are responsible for the cost of return postage. We recommend using a tracked service and purchasing insurance, as we cannot issue a refund if the return is lost in transit.
5. Refunds
Once we receive and inspect your return and passes inspection, we will process your refund within 14 days. The refund will include the full product price and original delivery cost. The refund will be issued to your original payment method.
Once we receive and inspect your return and passes inspection, we will process your refund within 14 days. The refund will include the full product price and original delivery cost. The refund will be issued to your original payment method.
6. Damaged or Faulty Products
If your order arrives damaged, or the crisps are faulty (incorrect flavour, defective packaging), contact us immediately at daniel@bruhsnacks.com with your order number, photos of the issue and a description of the problem. We can arrange a replacement or refund at our discretion.